Who we are and using this website
Repair Expert Solution is an independent home-appliance repair service, registered under GST (GSTIN: 27DUDPR9557K2ZP). Our own trained technicians repair washing machines, refrigerators and air conditioners at your home in Mumbai, Thane, Navi Mumbai and Mira-Bhayandar. We also service air conditioners and do AC gas charging.
This website gives general information about our services. When you fill in the booking form, it opens WhatsApp on your own phone with a ready message. Nothing is sent to us until you choose to send that message. The website has no accounts, no logins and no online payment. Please read our Privacy Policy to see how we use your details.
Bookings, time slots and same-day service
You can book by phone, by WhatsApp, or by using the form on this website. You can choose a preferred time slot: Morning 9–12, Afternoon 12–4 or Evening 4–8. We will try our best to visit in your chosen slot, and we will confirm the time with you.
If you book before 2 PM, we try to visit the same day. Same-day service depends on technician availability, so we cannot guarantee it.
Diagnosis, quotes and approval
Our technician first checks your appliance to find the fault. Then we give you a clear estimate of the cost. We start the repair only after you approve it. If you do not approve it, we will not do the repair.
Diagnosis is free when you go ahead with the repair. If our technician visits and checks your appliance but you decide not to go ahead with the repair, a visit charge of ₹350 applies. There is no other charge for the visit.
Your responsibilities
To help us do the job well and safely, please:
- Give us correct details: your name, mobile number, area and the problem.
- Make sure someone is at home to let the technician in and show them the appliance.
- Give the technician safe access to the appliance and a clear area to work.
- Tell us about any earlier repairs, damage or safety concerns.
Spare parts and our 90-day service warranty
If a spare part is needed, we will tell you before we start. The part and its cost will be included in the quote you approve.
Our repairs come with a 90-day service warranty. It covers the same fault on the part we repaired. If that fault comes back within 90 days, call or WhatsApp us and we will check it under the warranty.
The warranty does not cover physical damage, electrical surges, or tampering with the appliance after our repair.
Cancellations and money-back
You can cancel or reschedule free of charge before the technician has been sent to you. If we are unable to fix your appliance, even for reasons beyond our control, we refund the repair amount you paid. Please see our Refund & Cancellation Policy page for full details.
Our responsibility to you
We carry out every repair with reasonable care and skill.
We are not responsible for faults that were already there before our visit and are not linked to our work, or for problems caused by misuse after the repair. This does not change our warranty or our money-back promise.
Nothing in these terms limits our responsibility for loss or damage caused by our negligence. Nothing in these terms takes away your rights under the Consumer Protection Act, 2019, or any other law in India.
Brand names and our independence
We are not an authorised service centre of any brand. We are not connected to, approved by, or acting for any appliance manufacturer. We use brand names such as LG, Samsung, Daikin, Blue Star, Carrier, Voltas, Hitachi, Haier and O General only to describe the appliances we repair. These names belong to their owners.
We offer post-warranty service. If your appliance is still under the manufacturer's warranty, please contact the brand first, as an outside repair may affect that warranty.
Changes, law and contact
We may update these terms from time to time. The version on this page at the time of your booking will apply to that booking.
These terms are governed by the laws of India. Any dispute will be handled by the courts in Mumbai. You still keep any right you have to approach a consumer commission under the Consumer Protection Act, 2019.
If you have a question or complaint, call or WhatsApp us on the number shown on this website, or visit our office at Shop No. 07, B Wing, Amaan Complex, Mumbai Pune Road, Near Khan Compound, Mumbra, Thane, Maharashtra 400612.