Who we are
Repair Expert Solution is an independent doorstep repair service for home appliances in Mumbai, Thane, Navi Mumbai and Mira-Bhayandar. It is a GST-registered business (GSTIN: 27DUDPR9557K2ZP). In this policy, "we", "us" and "our" mean Repair Expert Solution.
We aim to handle your personal data in line with Indian law, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
What we collect
We collect your details only when you call us, message us on WhatsApp, or use the booking form on this website and then send us the WhatsApp message it creates. This may include:
- your name and mobile number
- your address or area, so our technician can reach you
- the appliance type, its brand and a description of the problem
- your preferred time slot
- any messages or photos you choose to send us on WhatsApp
We do not ask for passwords, card details or bank details on this website.
How the booking form and website work
The booking form does not send your details to our website or to any server. When you press submit, it opens WhatsApp on your own phone with a ready-made message to our WhatsApp number. Nothing reaches us until you press send in WhatsApp.
This website has no visitor login, no user accounts, no online payment and no database. Its own code sets no cookies for visitors and stores nothing in your browser.
We may use Google Analytics and Google Ads (including conversion tracking and remarketing). When these tools are switched on, Google uses cookies to collect your IP address, device and browser details, the pages you visit and actions such as tapping a call or WhatsApp button. We use this only to understand how our website is used, to measure our ads and to show our ads to people who visited our website before. We do not receive your name or phone number through these tools. See our Cookie Policy for details and how to opt out.
The website loads its fonts from Google Fonts. When this happens, your browser connects to Google, which can see your IP address and basic browser details. Our web host may also keep basic technical logs. Google and the web host handle this under their own privacy policies.
Why we use your details
We collect your name, phone number, address and appliance details only to schedule and complete your repair. We use them to:
- contact you about your booking and confirm a time
- assign a technician and send them to your home
- share the estimate with you and get your approval before work starts
- give warranty support during the 90-day service warranty
- handle a cancellation, reschedule, refund or complaint
We do not sell your data.
Who we share it with
We share your details only when we need to:
- Our own technicians, who need your name, number, address and problem details to visit you and fix the appliance.
- WhatsApp (owned by Meta), when you message us there. WhatsApp handles your messages under its own terms and privacy policy.
- Google, when we use Google Analytics or Google Ads, which collect website usage data through cookies as explained in our Cookie Policy. Google handles this data under its own privacy policy.
- Government or legal authorities, but only if the law requires it.
We do not sell, rent or trade your personal data to anyone.
You can turn off personalised ads from Google at adssettings.google.com and opt out of Google Analytics at tools.google.com/dlpage/gaoptout.
How long we keep it and how we protect it
We keep your details only as long as we need them for your repair, your warranty and any records we must keep by law. After that, we aim to delete them.
We take reasonable care to keep your details safe. Only the people who need them for your repair can see them. But no phone, app or system is fully safe, so please send us only the details we need to book your repair.
Your rights
The Digital Personal Data Protection Act, 2023 gives you rights over your personal data. You can ask us to:
- tell you what personal data we hold about you and how we use it
- correct, complete or update it
- delete it, unless the law requires us to keep it
- stop using it, by withdrawing your consent at any time (we may then be unable to complete your booking, and anything done before you withdrew is not affected)
- look into a complaint about how we handle your data
You can also name another person to use these rights for you if you die or are unable to act. To use any of these rights, call or WhatsApp us on the number shown on this website, or visit our office at Shop No. 07, B Wing, Amaan Complex, Mumbai Pune Road, Near Khan Compound, Mumbra, Thane, Maharashtra 400612.
If you are not happy with how we handle your complaint, you may be able to complain to the Data Protection Board of India.
Children
Our service is for adults. If you are under 18, please ask a parent or guardian to book the repair for you. We do not knowingly collect personal data from children.
Changes and questions
We may update this policy from time to time. The latest version will always be on this page, so please check it now and then.
If you have any question about this policy or your data, call or WhatsApp us on the number shown on this website, or visit our office at Shop No. 07, B Wing, Amaan Complex, Mumbai Pune Road, Near Khan Compound, Mumbra, Thane, Maharashtra 400612.