Who we are
Repair Expert Solution is an independent doorstep repair service for washing machines, refrigerators and air conditioners in Mumbai, Thane, Navi Mumbai and Mira-Bhayandar. It is a GST-registered business (GSTIN: 27DUDPR9557K2ZP).
We are not an authorised service centre of any brand, and we do not act for any appliance manufacturer. This policy covers only the work our own technicians do.
Cancelling or rescheduling a booking
You can cancel or reschedule your booking free of charge at any time before our technician is sent to your home. Just call or WhatsApp us.
If you need to cancel after the technician has already left, please tell us as soon as you can. There is no charge if you cancel before the technician reaches your home. Once the technician has visited, the ₹350 visit charge applies if you do not go ahead with the repair.
You approve the price before any work
Our technician first checks your appliance and finds the problem. Then we give you a clear quote for the repair.
We start the repair only after you say yes to the quote. If you do not agree, you can say no. Diagnosis is free when you go ahead with the repair. If our technician visits and checks your appliance but you decide not to go ahead with the repair, a visit charge of ₹350 applies. There is no other charge for the visit.
Money back if we cannot fix it
If we are unable to fix your appliance, we refund the repair amount you paid. This applies even if the reason is beyond our control, for example if a needed part is not available.
90-day service warranty
Our repairs come with a 90-day service warranty. It covers the same fault on the part we repaired. If that fault comes back within 90 days, call or WhatsApp us and we will check it and fix it under the warranty.
The warranty does not cover:
- physical damage to the appliance
- damage caused by electrical surges
- tampering, including repair work by someone else after our visit
- a new or different fault in another part
When the promise and warranty do not apply
Our money-back promise is for appliances we are unable to fix. If we have fixed your appliance and the same fault comes back within 90 days, our warranty applies.
If a new problem is caused by physical damage, electrical surges or tampering after our repair, the warranty does not cover it. If you want us to repair it, we will check it and share a new quote first, as with any repair.
How to cancel or ask for a refund
Call or WhatsApp us on the number shown on this website. Please tell us your name, mobile number, the date of the visit and the reason for your request.
We will tell you how and when your refund will be paid.
Your rights
This policy does not take away any of your rights under the Consumer Protection Act, 2019. If you are not happy with our service, please call or WhatsApp us first so we can try to solve it.